Hotel Serves Burnt Toast, What does it mean?

Recently staying at a presumably swish hotel in Adelaide I was served up BURNT Toast for breakfast.

Lovely wrapped in a napkin. Nice :)

This was on top of cold coffee. Not a great start to the day.

But I got to thinking, what would make the staff member of this hotel do this?

Incompetence? Lethargy? Spite? Over worked?

What does it say about the Hotel?

Should I have complained?

Let me know what you think......